Refund policy

RETURN & REFUND POLICY
Last updated: September 2026

THE FEEL-THE-DIFFERENCE 90-DAY GUARANTEE
You have 90 days from the day your order is delivered. Wear SplayForce™ daily and follow the build-up guide. If you don't feel a meaningful difference in your daily comfort, email support@splayforce.com with your order number and we'll refund your purchase in full.
You keep the spacers — no return shipping, no forms, no questions.

DAMAGES AND INCORRECT ITEMS
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at support@splayforce.com so we can resolve the issue at no cost to you.

EUROPEAN UNION — 14-DAY COOLING OFF PERIOD
If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, under the EU Consumer Rights Directive.
To exercise this right, contact us at support@splayforce.com within 14 days of receiving your order. Your item must be in its original condition, unused, and in original packaging where possible. You will need to provide proof of purchase.
Return shipping costs for EU cooling-off period returns are the responsibility of the customer unless the item is defective or incorrect.

REFUNDS
Approved refunds are processed to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@splayforce.com.

CONTACT
SplayForce™
Email: support@splayforce.com
We aim to respond to all inquiries within 1-2 business days.